Bay Tech Ltd. (“Bay Tech”, “the company”, “we”) takes the privacy of website visitors, clients, and prospective clients seriously. This Privacy Policy explains what personal information the company collects through baytechltd.com, how that information is used, who it is shared with, how long it is kept, and the choices and rights individuals have under Canadian privacy law.
This policy is governed by the federal Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial private-sector privacy law where it applies.
1. Who this policy covers
This policy applies to anyone who visits baytechltd.com, fills in the contact form, sends an email to the company, calls or texts the company, or otherwise engages with Bay Tech Ltd. in a business or commercial context.
Operating brands of the company (including Wired N Wireless and the CommunATI platform when it launches) maintain their own privacy notices for the personal information they collect through their own properties.
2. Information the company collects
Contact and inquiry information
When the contact form on baytechltd.com is submitted, the company receives the name, email address, optional company name, and the message provided. When someone emails the company directly, the company receives the message and any information the sender chooses to include.
Voice and text communications
When someone calls or texts one of the company’s published numbers, the company may receive the originating phone number, the time of the call or message, and the contents of the message.
Website analytics
baytechltd.com may use privacy-respecting website analytics to understand aggregate traffic patterns (such as which pages are viewed and which referral sources bring visitors to the site). Analytics, where used, are configured to avoid collecting personally identifiable information and to respect Do Not Track signals where supported.
Cookies
The site uses cookies only as required for essential functionality. The company does not place advertising or cross-site tracking cookies.
3. How the company uses personal information
- To respond to inquiries received through the contact form, email, voice, or text.
- To scope, quote, and deliver client engagements.
- To send transactional messages relating to active engagements.
- To meet legal, tax, and regulatory obligations.
- To protect the company’s systems and detect or prevent fraud or abuse.
Personal information is not sold, and the company does not share personal information with third parties for their own marketing purposes.
4. Service providers
The company uses a small number of third-party service providers to run the business. Each has its own privacy commitments which apply to information handled through their services:
- Email and document storage — for sending and receiving email and for storing client engagement documents.
- Website hosting and DNS — for delivering baytechltd.comto visitors and routing traffic to it.
- Payment processing — where invoices are paid by card or electronic transfer, a regulated payment processor handles the card or banking details. The company does not store full payment card numbers on its own systems.
5. Where information is stored
Personal information collected through baytechltd.com is processed and stored in Canada and the United States, depending on the service provider involved. Storage in the United States may make the information subject to United States legal process. The company chooses service providers with appropriate security and contractual privacy commitments.
6. Data retention
Inquiry messages are retained for as long as is reasonably necessary to respond to the inquiry and follow up on related opportunities, and then for an additional period as required for tax, accounting, and legal compliance. Client engagement records are retained for the period required by applicable Canadian tax and corporate law.
Personal information that is no longer needed for the purposes it was collected is securely deleted or anonymized.
7. Security
The company applies reasonable administrative, technical, and physical safeguards to protect personal information against loss, theft, unauthorized access, disclosure, alteration, or destruction. No online service is perfectly secure; the company takes commercially reasonable precautions and expects the same of its service providers.
8. Children
baytechltd.com is a business-to-business website and is not directed at children under the age of 13. The company does not knowingly collect personal information from children through this site.
9. Individual rights under Canadian privacy law
Under PIPEDA, individuals have the right to:
- Know what personal information the company holds about them.
- Request access to that personal information.
- Request that inaccurate information be corrected.
- Withdraw consent to continued use of that information, subject to legal and contractual requirements.
- File a complaint with the Office of the Privacy Commissioner of Canada.
Requests under this section can be sent to info@baytechltd.com. The company responds to access and correction requests within the timeframes required by applicable law.
10. Changes to this policy
This policy may be updated from time to time. The current version is always published at https://baytechltd.com/legal/privacy with a “last updated” date at the top. Material changes will be communicated to active clients by email.
11. Contact
Questions about this Privacy Policy, requests under PIPEDA, or any other privacy-related concern can be sent to:
Bay Tech Ltd.
info@baytechltd.com
Winnipeg, Manitoba, Canada